DELEFS – RETURN & EXCHANGE POLICY
At Delefs, we are committed to providing our customers with carefully crafted, high-quality footwear. To ensure a smooth and transparent shopping experience, please read our Return & Exchange Policy carefully before placing your order.
1. Exchange Policy
Delefs primarily follows an Exchange-Only Policy. We do not offer refunds for general reasons such as a change of mind, incorrect size selection, preference, or simply not liking the product after delivery.
If you receive the same product that you ordered and wish to exchange it for another size, colour, or available variant, the exchange can be processed subject to availability.
In such cases, the applicable reverse shipping and forward shipping charges will be borne by the customer. These charges cover the cost of collecting the product from the customer and shipping the replacement product.
The product must be returned in its original, unused and undamaged condition, along with the original packaging, tags, accessories and any other items supplied with the order.
2. When Is a Refund Applicable?
A refund will only be considered in exceptional circumstances where Delefs is unable to provide the product that you originally ordered.
For example, if the ordered product is unavailable and we are unable to offer a suitable replacement, a refund may be initiated for the eligible order amount.
Refunds will not be applicable when the correct product ordered by the customer has been successfully delivered and the customer simply wishes to return it. In such cases, only an exchange may be requested, subject to the applicable terms and product availability.
3. Incorrect Product Received
If you receive a product that is different from the product you ordered, please contact our customer support team as soon as possible.
The issue may be reviewed based on the order details, product photographs/videos and other relevant information. If the error is confirmed to be from our end, Delefs will provide an appropriate resolution in accordance with our policy.
Customers are advised to inspect the product immediately after delivery and contact us promptly if there is any discrepancy.
4. Product Condition Required for Exchange
To qualify for an exchange, the product must:
Be unused and unworn.
Be in its original condition.
Have the original packaging intact.
Have all original tags, labels and accessories attached.
Not have any marks, stains, scratches, damage, odour or signs of use.
Be securely packed to prevent damage during return shipping.
Products that show signs of use, wear, damage or alteration may not be eligible for exchange.
5. Size Exchange
If you have ordered the correct product but require a different size, an exchange may be requested, subject to the availability of the required size.
Please note that size selection is the customer's responsibility. If the correct product and size originally ordered has been delivered and you wish to change the size, the applicable reverse and forward shipping charges will be payable by the customer.
6. Colour Variation
Please note that slight variations in the colour, shade or appearance of the product may occur.
This can happen due to differences in studio lighting, photography conditions, camera settings, device screens and display settings. In addition, genuine leather may naturally have subtle variations in tone, grain and texture.
Such minor differences should not be considered a product defect or a reason for a refund.
We make every effort to display our products as accurately as possible, but the actual product may appear slightly different from the images displayed on your screen.
7. Genuine Leather & Natural Variations
Many Delefs products are crafted using genuine leather. Natural leather may contain subtle variations in grain, texture, colour, creases or markings.
These characteristics are a natural part of genuine leather and contribute to the unique appearance of each product. Minor natural variations should not be considered manufacturing defects.
8. Exchange Shipping Charges
When the correct product ordered by the customer has been delivered and the customer requests an exchange due to size, colour preference, change of preference or any other customer-related reason:
Reverse Shipping Charges + Forward Shipping Charges = Payable by the Customer
The applicable charges will depend on the shipping location, package weight and logistics costs.
9. Exchange Subject to Availability
All exchanges are subject to the availability of the requested product, size and/or variant.
If the requested replacement is unavailable, Delefs may offer an alternative solution where applicable. A refund is not automatically applicable simply because the preferred replacement size or variant is unavailable, unless the circumstances fall within the refund conditions specified in this policy.
10. Important Note
Before placing an order, customers are requested to carefully check the size, product details, colour and other specifications.
By placing an order with Delefs, the customer acknowledges and agrees to the terms of this Return & Exchange Policy.